Cookies Policy

Privacy Policy

WHY WE COLLECT PERSONAL INFORMATION
Roots & Branches Ancestry Limited collect personal information about our clients because it helps us serve their needs.

TYPES OF COLLECTED INFORMATION
Website
We use cookies on our website in order to learn what interests our clients and to track how well we are dealing with their needs. We also use this information to improve the functionality of the website.

Research
We respond to our clients’ research needs and try to respond to those questions personally. In order to do that we ask for an email address and telephone number. We never share contact information with anyone outside of Roots & Branches Ancestry Limited and these details can be deleted if requested.

Client Genealogical Information
We use contact information from our clients in order to communicate with them regularly with updates and queries. We save email communication so that we may keep track of each client’s needs. All contact information and communication with our clients is private and is not shared with anyone outside of Roots & Branches Ancestry Limited.

We save our clients’ genealogical and contact information for a period of three years after a project is finished.

At no stage are any commissioned family books displayed or featured on our website or on any Roots & Branches Ancestry Limited promotional material. All commissioned work is treated confidentially and not given to anybody other that the individual/family member commissioning the research.